1. How realistic do the documents look?
The documents that we create are of high quality and appear just as the original ones.

 

2. Is it possible to get my own information and transactions put on the documents?
Yes it is possible, there are fields on the order forms to collect personal information needed or desired to create your documents. 

 

3. How far back can we go on financial documents? 
You can go back as far as you need. The more documents that you purchase the more discounts you will get, however, this can cause a longer processing time.

 

4. Is it possible to get next day delivery?
If you want next day delivery on qualifing documents your order must be place and payments made prior to 12PM (MST), but it will cost for extra delivery charges and you will be subjected to the size of the particular order.

 

5. Can changes to the document be made if there are mistakes that are found?
Of course, if the document does not match the order that is placed changes will be made free of charge. You will also get a preview before the postage is made so that you can approve the documents accuracy and quality.
If you approve the preview we send and it contains a mistake, then we charge a small fee because it is not our fault.

 

6. What types of payments are acceptable? 
We will accept payments by PayPal, Money Gram, Western Union or Netspend Reload Pack,. Besides the payment methods listed there are no other options available at this time. Visit our Payment page to learn more.

 

7. What types of postage methods are available? 

All the documents are shipped via USPS Priority Flat Rate, 3 business days,  unless requested otherwise.
If different method of shipment is desired you should request it on your quote and note you will be charged the additional expense accordingly.

8. How much time does it take to complete an order?
Orders cannot be started until payment has been made. All of the documents require specific time periords to create an original and quality product. 

 

*Please note expidited services may be available on certain documents; additonal fees will apply.

 

We are always working to the best of our ability to meet the time frames for the customers, but sometimes there are some unforeseen complications that may occur. Please keep this in mind when you place and order. 

 

9. Do returning customers receive a discount?
Yes, we offer a rewards program. We give discounts to previous customers according to earned points. Points are earned according to dollar amount spent. Once you make your first purchase with Superior Novelty Docs you will be issued a customer number which is what's used to track earned points. $50 = 1 point. The discount are as follows:

 

1-4 Points      10% OFF

5-9 Points      15% OFF

10-19 Points  20% OFF

20+ Points     25% OFF

 

10. Can I view samples of products before placing  an order?
Absolutely, just send us a message on the Contact Us page with the specific documents  you would like to see and we will send an example of our work.

 

11. Is my information protected?
Any information that you provide will not be given to a third party or sold to any company. We never send out advertisements and your information is kept securely in our system. We have up-to-date security that will make sure your private information is not leaked anywhere. Protection of our customers information is very important and you can definitely rely on us to keep your information safe and confidential at all times.

 

12. I still have more questions that I would like to get cleared. What should I do? 
If you want you can contact us through the Contact Us page or by email and we will be glad to assist you with any questions or concerns you may have.